Information for European Economic Area residents
We process personal data under the following legal bases:
Under GDPR, you have the following rights regarding your personal data:
You may request confirmation of whether we process your personal data and obtain a copy of that data.
You may request correction of inaccurate personal data or completion of incomplete data.
You may request deletion of your personal data when it is no longer necessary for the purposes collected, you withdraw consent, or you object to processing.
You may request limitation of processing under certain circumstances, such as while accuracy is being verified.
You may request transfer of your data in a structured, machine-readable format to another controller.
You may object to processing based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal effects.
To exercise any of these rights, contact us at:
Email: [email protected]
Address: 142 Collins Street, Melbourne VIC 3000, Australia
We will respond to your request within one month. In complex cases, this period may be extended by two additional months with notification.
Polar Cloud acts as the data controller for personal information collected through our services.
Contact details:
Polar Cloud
142 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Our primary operations are based in Australia. If we transfer data outside the EEA, we implement appropriate safeguards such as:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.
Service records: 7 years (business and tax compliance)
Marketing consent records: Until consent is withdrawn
Website analytics: 26 months
We implement technical and organizational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify you without undue delay.
We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To withdraw consent, contact us using the details provided above or use the unsubscribe mechanism in marketing communications.
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or place of alleged infringement.
We encourage you to contact us first so we can address your concerns directly.
We do not knowingly process personal data of individuals under 16 years of age without parental consent. If we become aware of such processing, we will delete the data.
We may update this GDPR information periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page.