Privacy Policy

1. Information Collection

We collect information you provide directly when requesting services or contacting us. This may include your name, email address, service preferences, and details about your plant care needs.

We also collect information automatically through your use of our website, including IP address, browser type, and pages visited.

2. Use of Information

We use collected information to:

• Respond to service inquiries and schedule appointments
• Provide requested plant care services
• Communicate about service details and scheduling
• Improve our website and service offerings
• Send relevant information about plant care (with consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in business operations
• Legal authorities when required by law
• Professional advisors under confidentiality obligations

4. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

Service records are typically maintained for seven years for business and tax purposes.

6. Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to processing of your personal information
• Withdraw consent where processing is based on consent

7. Cookies

Our website uses cookies to improve user experience and analyze site usage. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
Address: 142 Collins Street, Melbourne VIC 3000, Australia

12. Australian Privacy Principles

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we manage personal information in accordance with these principles.