Last updated: September 22, 2026
By accessing or using the Polar Cloud website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and Polar Cloud.
Polar Cloud provides professional indoor plant care services including consultations, maintenance, design, health assessments, and related botanical services.
Service availability may vary by location. Specific service terms will be agreed upon individually with each client.
You may use this website for lawful purposes related to learning about and requesting our services. You agree not to:
Specific services are provided under individual agreements that may include additional terms. These Terms of Use apply generally, but specific service agreements take precedence for matters they address.
Service pricing, scheduling, and scope will be confirmed in writing before services commence.
Service bookings are subject to availability. We will confirm appointments within 24 hours of your request.
Cancellations must be made at least 48 hours before scheduled appointments. Cancellations with less notice may incur a fee to cover administrative costs and lost scheduling opportunities.
We reserve the right to reschedule appointments due to emergencies, weather conditions, or unforeseen circumstances.
Prices are listed in Australian Dollars and include applicable taxes unless otherwise stated.
Payment is due upon completion of services unless alternative arrangements have been agreed in writing.
We accept standard payment methods as agreed during booking confirmation.
Overdue payments may incur interest charges at the rate permitted by law.
Our services are provided by qualified professionals using appropriate methods and materials. However:
Clients are responsible for:
To the fullest extent permitted by law:
Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law.
All content on this website, including text, images, graphics, logos, and design elements, is owned by Polar Cloud or used with permission.
You may not reproduce, distribute, modify, or create derivative works from our content without written permission.
Care plans and recommendations provided to clients are for personal use only and may not be redistributed commercially.
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Please review our Privacy Policy for complete information.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
Scientific references to research publications are provided for informational purposes and do not constitute endorsement.
This website and information provided are offered "as is" without warranties of any kind, express or implied.
We do not warrant that:
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date.
Continued use of our website or services after changes constitutes acceptance of modified terms.
Material changes affecting existing service agreements will be communicated directly to affected clients.
These Terms of Use are governed by the laws of Victoria, Australia.
Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.
Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be lawfully excluded.
Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms of Use, contact us at:
Polar Cloud
142 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]